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Everybody Matters

The Extraordinary Power of Treating Your Employees Well

in Non-Fiction by

I don’t know when it happened, but at some point, “the bottom line” took over American business. It became the all-important end-all and be-all of existence. It became the god that American companies worshiped above everything else. It wasn’t always like that. At one time, people mattered. Companies invested themselves in their employees, financially and emotionally. It was important for companies to have “lifers,” people who saw the company as “family,” as a place that nurtured and provided for them. Do you remember those times? At some point, though, that changed. Management tactics shifted. At one such company, writes author and CEO Bob Chapman, problems were met with “frequent restructurings and layoffs [that] succeeded only in exacerbating its problems, damaging…

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